Back again with 3 talking points from my monthly leadership meetings. To start at the beginning and get the full context click here. Manage to trends, not incidents. I mean this in reference to negative performance, not positive. Instances of positive performance should be celebrated shamelessly. Unfortunately, for many managers the easy route is to catch people making mistakes, and then instantly…
Author: tfougerousse
Leadership Talking Points #2
This is the second month where I’ll cover some leadership principles that are good to keep in mind and discuss on a regular basis. For the full context and the first post in this series click here. We discussed these points at my office and I hope you can benefit from them too! Catch employees doing something right. This one…
Why Titles Matter
I’ve worked with many business owners that really couldn’t care less about the titles they give their employees. I can totally understand this sentiment from an entrepreneur’s perspective, what difference does a title make? The only thing that matters is what you can do, not what you’re called. For a long time I shared this sentiment, but over time I’ve…
Leadership Talking Points #1
It recently occurred to me that although we have a leader of some sort working on making every department better in our company, we have no one explicitly working on making those leaders better. At first I shrugged it off because I couldn’t imagine the hubris of someone who is instructing others on leadership that was not near retirement age with…
My Top 15 Ecommerce Tools
This week I’ll be speaking at the Dallas Ecommerce Meetup. If you’re local come by and say hi! The name of the talk is “My Top 15 Ecommerce Tools” and I wanted to create a resource for everyone at the talk to access the links. It would be too long to write the whole thing up, especially since I’ve already…
Company Bragging
It’s been an exciting few months here at JM Bullion! We’ve accomplished a few notable things, so I wanted to take a minute to brag on the company a bit in this brief post. JM Bullion was awarded bronze for the Customer Service Department of the Year Stevie Award! This award was in recognition of the monstrous growth the department…
ProcedureFlow Reviewed
I mentioned a while back that I went to the Genesys G-Force conference in Miami. It was a great conference, and one of the best parts of it was the discovery of a software company called ProcedureFlow. ProcedureFlow is a web based application that allows you to easily chart out, you guessed it, procedures in a logical and easy to…
Abusus Non Tollit Usum – What Information Are You Willfully Ignoring?
Abusus Non Tollit Usum – latin for “The abuse doesn’t take away from the use”, was an eye opening phrase I learned from my father while taking one of his history courses in college. As an American living in Austria during the Iraq war I spent a lot of time trying to defend the basic goodness of the idea of…
What Are The Best Time Management Books?
I was recently promoted from Director of Ecommerce to Vice President of Operations, which has been very exciting for me. Along with that promotion though came 2 more departments with sophisticated tasks that I had no clue about. So you could say I’m busy! There’s a lot to learn and I’m still responsible for the various departments I was already heading…
Genesys Call Center Software Reviewed
I’ve mentioned a couple times in recent posts that I’ve been working on rolling out a new phone system for our call center. I’ve tried several at this point and just haven’t been able to get it right so far. I’ve done so many demos and they all seem to run together at this point. I finally went over to InternetRetailer.com…
