Operations & Technology

My Case for Simplicity

I recently finished Kevin Kelly’s “What Technology Wants”. Normally I would have written a post about it, but the book covered so many things and went into such depth that it would have been too much of an undertaking, plus I try to keep my blog posts short. There was one thing he wrote about though that has stuck with…

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Operations & Technology

My 80/20 Twitter Approach

You can’t pick up an Ecommerce magazine or read a blog nowadays without being told that you need a social media strategy. At this point you’d think that every online store has one, but over the last few weeks I’ve been collecting data on hundreds of online stores (who we’ll be contacting soon to pitch our product to) and I’ve…

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Operations & Technology

Structuring SKUs Correctly

Fair warning on this post: If you’re not currently structuring your inventory or thinking of redoing it then this might be the most boring thing you’ve ever read. You might want to skip this one. For those of you that are, though, I’ve listed my top 7 things to keep in mind when building out your SKUs. Every single one…

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Operations & Technology

Fire Your IT Guy, Part 2: Phones

This post is the second part of my Fire Your IT Guy series. In it I explain how I removed complicated and expensive systems from our office and replaced them with web based, user friendly, cheap solutions that don’t require an expert to support them. In this article I’ll talk about how we moved our phone system to the cloud and…

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Operations & Technology

How To Determine What To Outsource

When it comes to outsourcing, I’ve seen people at both extremes. There are those who believe they can outsource every aspect, and those who think they need to do everything themselves. The brave souls who believe they can outsource everything are most likely limiting themselves in growth because they are probably not actively finding problems and solutions within their businesses,…

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