Over the last year one of the biggest projects I’ve undertaken is implementing a warehouse management system. When I came to Rugs USA there was no system in place and typically labels were printed and used as picklists. This resulted in a variety of issues like not shipping the item the day the label is made and tracking information is…
After a year and a half long epic adventure in New York City and the greater northeast It’s time to to try something new. I’m excited to announce that I accepted a new position as Director of eCommerce Operations at a 3 year old eCommerce startup called JMBullion.com! I’m super excited about joining this young company. These guys are killing…
I literally just discovered this last week and can’t believe I haven’t heard of it. Maybe I’ve been too deep in operations lately to hear about it, but Google launched Enhanced Ecommerce last May and it looks amazing. It requires some new tags and some work by your IT team but it looks to be well worth it. I’m still waiting on…
It’s wild how many companies under-invest in their call centers. As consumers we’re actually used to waiting 5+ minutes to speak with a human, and this is after doing the work to even figure out how to get a human in the first place! On the other hand so many companies have built their entire empire on amazing customer service. That of course includes…
Over this last year I’ve been experimenting with a variety of incentives and workflows in our warehouse to get us to a 24 hour lead time for shipping, receiving, and returns. One of the first major changes I made when I started working on this was to create departments with dedicated employees for each of these tasks. This seemed like…
Just a quick post to share some links. In addition to this blog I’m starting to get out there and join the conversation through other platforms. Here’s what I’m up to this month so far: Understanding E Podcast – I was on my first podcast! In this case I was discussing outsourcing with the guys at Understanding E. Particularly how I’m currently…
I was recently having lunch with my FedEx rep who was telling me about his inability to convince other clients to invest as much as we do in our fulfillment processes. I’ve heard the same story from my UPS rep. They’ve gone in and performed studies and made recommendations and none of them are ever put into action. This is also…
Being an avid 4 Hour Workweek fan I was always interested in outsourcing work overseas to lower cost, higher skilled people. Several years ago I then finally started hiring teams for various data entry projects in the Philippines, and fast forward a few years and I now have 3 full time employees in the Philippines and work with 2 computer…
Until I started setting up a high volume warehouse I never gave much consideration to routes and pick methods. I quickly learned though after choosing the wrong picking method that this can have a gigantic impact. Once I found the right one for my operation the challenge became keeping the pickers busy throughout the workday instead of trying to catch…
Having a toddler running around the house lately has greatly reduced the amount of reading I’m getting done lately. What I’ve really gotten into though is podcasts. It’s the perfect thing at the gym or commute to get your thoughts flowing so I’m hooked for sure. Listening to a good podcast has many times gotten me through a rough traffic…
